There are a couple of codes that need to be billed as such:

bill 1 unit = 45 min and 2 units = 45-60 min

Need to be able to do more than what is currently possible.

You are able to set up a payer that requires an auth but not all codes require it. Wondering if it would be possible to set this up at the Payer level, Rates tab, Program/Codes tab? Or any of those tabs that have "Code" in it?

A basic "Yes/No" check box should suffice.

Right now the Due Date on a client statement does not stand out. It is on the bottom in the middle of other data. Moving it to the top of the statement, maybe in BOLD, but not crowded with other info, would seem to improve the likelihood of receiving client payments in a timely manner. Thank you!

Please create the ability within the ERA module that when processing an ERA if a client has a copay as a credit, you can see that and apply it simultaneously while processing the ERA. Additionally, add the client's CCD balance to the ERA processing window so a biller can see if a client has a high CCD while processing ERA.

Would it be possible for Procentive to change the availability of the POS 10 for telehealth billing and change the 02 back to just having the definition of “telehealth”? It is confusing to staff when it is so specific and says the client is not in their home for the service

We have to click on each claim in our ERAs to ensure that the session is saved correctly (some need to go to secondary, adjusted for co-pays already entered, etc.). It would be nice to have a keystroke option for saving a claim instead of moving the mouse back and forth between claim and save.

Please create the ability to upload paper eob's/denials into the payments module for a specific check. These usually involve multiple clients and would be a single place to easily attach directly to the check. This would also be HIPAA compliant.

I believe it is a very high priority to create an edit/stop within Procentive that will flag/stop/prevent a claim being billed beyond the discharge date or better yet, on the discharge date, per billing guidelines for Institutional claims. Billing should not be done for the day of discharge.

Is there a way in the Electronic Module you can add the Notes tab to add a note? It would be so helpful to make a note on a rejection vs having to go back into each report mode batch to see what it was and who it was for and easier to check if it has been resolved.

It would be very helpful if Procentive could add a Credit Card Icon or word/phrase in the Payment Window, if there was a credit card on file.

From the ERA module, when the New Payment window opens, it does not have a location drop down in this window.

Is there a way to add the location drop down to this window or to make it look like it does when you add a new payment in the Payments module?

It would be wonderful to have a Knowledge Hub article that explains the X12 raw data. When an invoice is rejected, it is often difficult to impossible to figure out why, resulting in the necessity of a ticket.

We currently back date our end of the month invoices to the month they should be billed in. For example, at the beginning of April we are finishing up our March billings and we back date the invoice to 3/31/21. However we have discovered that the automatic adjustment from he expected revenue are not being back dated as well. So the discount is going into the current month and the invoice is going into the prior month. We are hoping that the discount will also be able to be backdated so that our net revenue is correct.

When in the Billing Module and a claim errors out in the Change Time Window it would be nice that on the diagnosis tab, that it lists whether a diagnosis code is active vs inactive, so that when you are trying to fix the error, you don't mistakenly select an inactive Diagnosis code for the client.