Procentive Feature Suggestions
46 results found
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Credit Card use
I WISH WISH WISH Procentive could create a report you could run or create a pop up message that would appear, that Procentive would know that you just posted an insurance payment to a clients DOS (like we post through the ERA module) and the system see's that there is a CC on file - it would alert us right away so that we could run the cc for the client responsibility.
Also, I WISH WISH WISH Procentive would see a time-add and could see that there was a $ ($30) amount in the "copay" field and it would signal…
2 votes -
saving claims in ERAs
We have to click on each claim in our ERAs to ensure that the session is saved correctly (some need to go to secondary, adjusted for co-pays already entered, etc.). It would be nice to have a keystroke option for saving a claim instead of moving the mouse back and forth between claim and save.
4 votes -
Add a warning or stop billing on/beyond discharge date.
I believe it is a very high priority to create an edit/stop within Procentive that will flag/stop/prevent a claim being billed beyond the discharge date or better yet, on the discharge date, per billing guidelines for Institutional claims. Billing should not be done for the day of discharge.
9 votes -
Electronic Module add Notes Tab to log rejection
Is there a way in the Electronic Module you can add the Notes tab to add a note? It would be so helpful to make a note on a rejection vs having to go back into each report mode batch to see what it was and who it was for and easier to check if it has been resolved.
8 votes -
paper eob
Please create the ability to upload paper eob's/denials into the payments module for a specific check. These usually involve multiple clients and would be a single place to easily attach directly to the check. This would also be HIPAA compliant.
12 votes -
Add Location to Payment window in ERA Module
From the ERA module, when the New Payment window opens, it does not have a location drop down in this window.
Is there a way to add the location drop down to this window or to make it look like it does when you add a new payment in the Payments module?
3 votes -
Change Time Entry - Active vs Inactive Diagnosis Codes
When in the Billing Module and a claim errors out in the Change Time Window it would be nice that on the diagnosis tab, that it lists whether a diagnosis code is active vs inactive, so that when you are trying to fix the error, you don't mistakenly select an inactive Diagnosis code for the client.
5 votes -
Credit Card on file
It would be very helpful if Procentive could add a Credit Card Icon or word/phrase in the Payment Window, if there was a credit card on file.
11 votes -
5 votes
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X12 raw data
It would be wonderful to have a Knowledge Hub article that explains the X12 raw data. When an invoice is rejected, it is often difficult to impossible to figure out why, resulting in the necessity of a ticket.
7 votes -
Back date automatic adjustment of Expected Revenue
We currently back date our end of the month invoices to the month they should be billed in. For example, at the beginning of April we are finishing up our March billings and we back date the invoice to 3/31/21. However we have discovered that the automatic adjustment from he expected revenue are not being back dated as well. So the discount is going into the current month and the invoice is going into the prior month. We are hoping that the discount will also be able to be backdated so that our net revenue is correct.
3 votes -
Notes in Collections module
It would be great to have a notes option in the collections module so we would not have to look at the same set of claims over and over again (Oh, yeah, I already dealt with this - I just have to wait for the ins company to respond).
11 votes -
Add Warning in Billing Module for Travel Code
Similar to the message that appears when the Interactive Complexity code 90785 does not have a primary service code to bill with:
WARNING (you will not be able to submit this electronically): The code 90785 must be billed with 90791, 90792, 90832, 90834, 90837, 90833, 90836, 90838, 99201-99255, 99304-99337, 99341-99350, 90853, or H2035.5 votes -
Enhancement to Notes
Requesting to add either an open text field or drop down option in Notes. We would like to utilize codes to identify adjustments and over-payments, denials etc. This field will also need to be added to the 50010 report for auditing purposes. I have attached the codes we are looking implement among the billing, collection, and cash posting staff.
9 votes -
Effective Date on Rates
It would be great if we could put an effective and ineffective date on rates so that if they are changing, the service line gets billed at the correct rate.
11 votes -
Add Modifier to Time-Add Window
Is there anyway to add this field to the Time-Add window?
From the Client Module/Payer tab
"Add modifier to all claims:"
This would really help with Billing.
11 votes -
Expired Diagnoses should not flow to service lines
It would be a time saver and good technology if expired diagnoses did not flow to service lines. I know if marked Inactive they will not flow, but that is an extra step to identify and mark them Inactive when they are already invalid(inactive) based on the expiration date. This would save time because currently the expired diagnoses flow to service lines (making it appear there is a valid diagnosis/es), staff take time to complete the service line and not until they click Save do they get an error for no valid diagnosis.
If a diagnosis does not expire for…4 votes -
RESIDENTIAL CALENDAR
You know how the dates of the month are on the top of the calendar?
PLEASE also have these dates on the bottom of the calendar since new clients show up on the bottom. and that is where we are working. Thank you.4 votes -
Admissions
Admissions tab: Please adjust so it is ordered with most recent stays are on the top.
I have client's with up to 40 -50 stays and we have to scroll down to the bottom to work on the Admissions line and see most recent info.5 votes -
Since co-pays are paid and posted on the day of service, we would like the system to automatically account for that when the ERA comes in. e
Since co-pays are paid and posted on the day of service, we would like the system to automatically account for that when the ERA comes in.
e.g. client owes and pays $30 co-pay for a $200 claim
ERA pays $45, sets $30 to PR-3, and $125 to CO-45.We would like the system to NOT bill an additional $30 to client upon saving.
9 votes
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