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Procentive Feature Suggestions

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46 results found

  1. paper eob

    Please create the ability to upload paper eob's/denials into the payments module for a specific check. These usually involve multiple clients and would be a single place to easily attach directly to the check. This would also be HIPAA compliant.

    12 votes

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  2. Credit Card on file

    It would be very helpful if Procentive could add a Credit Card Icon or word/phrase in the Payment Window, if there was a credit card on file.

    11 votes

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  3. Notes in Collections module

    It would be great to have a notes option in the collections module so we would not have to look at the same set of claims over and over again (Oh, yeah, I already dealt with this - I just have to wait for the ins company to respond).

    11 votes

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  4. Effective Date on Rates

    It would be great if we could put an effective and ineffective date on rates so that if they are changing, the service line gets billed at the correct rate.

    11 votes

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  5. Add Modifier to Time-Add Window

    Is there anyway to add this field to the Time-Add window?

    From the Client Module/Payer tab

    "Add modifier to all claims:"

    This would really help with Billing.

    11 votes

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  6. Add a warning or stop billing on/beyond discharge date.

    I believe it is a very high priority to create an edit/stop within Procentive that will flag/stop/prevent a claim being billed beyond the discharge date or better yet, on the discharge date, per billing guidelines for Institutional claims. Billing should not be done for the day of discharge.

    9 votes

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  7. Enhancement to Notes

    Requesting to add either an open text field or drop down option in Notes. We would like to utilize codes to identify adjustments and over-payments, denials etc. This field will also need to be added to the 50010 report for auditing purposes. I have attached the codes we are looking implement among the billing, collection, and cash posting staff.

    9 votes

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  8. Since co-pays are paid and posted on the day of service, we would like the system to automatically account for that when the ERA comes in. e

    Since co-pays are paid and posted on the day of service, we would like the system to automatically account for that when the ERA comes in.
    e.g. client owes and pays $30 co-pay for a $200 claim
    ERA pays $45, sets $30 to PR-3, and $125 to CO-45.

    We would like the system to NOT bill an additional $30 to client upon saving.

    9 votes

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  9. Discount applying to secondary insurance claim

    When using the expected revenue feature, it would be nice if the discount wasn't applied to the secondary insurance. Right now if there is $150 that needs to be send to the secondary insurance for a deductible, the system still looks to that payers expected revenue and applies another discount to the bill. I would be nice if this didn't happen for secondary insurances. Possibly a rule within the client's payers that allows us to choose not to use the expected revenue if it's a secondary insurance?

    9 votes

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  10. Electronic Module add Notes Tab to log rejection

    Is there a way in the Electronic Module you can add the Notes tab to add a note? It would be so helpful to make a note on a rejection vs having to go back into each report mode batch to see what it was and who it was for and easier to check if it has been resolved.

    8 votes

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  11. Being able to visibly see which codes require an auth, not just payer wide

    You are able to set up a payer that requires an auth but not all codes require it. Wondering if it would be possible to set this up at the Payer level, Rates tab, Program/Codes tab? Or any of those tabs that have "Code" in it?

    A basic "Yes/No" check box should suffice.

    7 votes

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  12. Ability to add copays/see copays while processing an ERA in the ERA module

    Please create the ability within the ERA module that when processing an ERA if a client has a copay as a credit, you can see that and apply it simultaneously while processing the ERA. Additionally, add the client's CCD balance to the ERA processing window so a biller can see if a client has a high CCD while processing ERA.

    7 votes

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  13. X12 raw data

    It would be wonderful to have a Knowledge Hub article that explains the X12 raw data. When an invoice is rejected, it is often difficult to impossible to figure out why, resulting in the necessity of a ticket.

    7 votes

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  14. Add more than 10 custom write offs in Settings Module

    We have used up all 10 custom write offs available in Settings Module. But we need more. We are requesting to be able to create more than 10 custom write offs.

    7 votes

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  15. Change Time Entry - Active vs Inactive Diagnosis Codes

    When in the Billing Module and a claim errors out in the Change Time Window it would be nice that on the diagnosis tab, that it lists whether a diagnosis code is active vs inactive, so that when you are trying to fix the error, you don't mistakenly select an inactive Diagnosis code for the client.

    5 votes

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  16. 5 votes

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  17. Add Warning in Billing Module for Travel Code

    Similar to the message that appears when the Interactive Complexity code 90785 does not have a primary service code to bill with:
    WARNING (you will not be able to submit this electronically): The code 90785 must be billed with 90791, 90792, 90832, 90834, 90837, 90833, 90836, 90838, 99201-99255, 99304-99337, 99341-99350, 90853, or H2035.

    5 votes

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  18. Admissions

    Admissions tab: Please adjust so it is ordered with most recent stays are on the top.
    I have client's with up to 40 -50 stays and we have to scroll down to the bottom to work on the Admissions line and see most recent info.

    5 votes

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  19. Dashboard doesn't indicate re-sent claims

    The "Recent billings" portion of client's dashboard only indicates the first time a claim was sent. I would like the section to reflect when the claim was re-sent to the same payer.

    5 votes

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  20. How can we change payer without the system creating a new bill line?

    When a new bill is created is there a way to upgrade the system so we can chose to replace the first Bill instead of having to adjust each line we have to rebill? Example, we originally bill the wrong insurance and we do not want to "Adjust" off the incorrect bill line as the adjustment reflects negatively on our reporting, we simply want to bill the correct payer. How can we do that without creating a whole new bill line, or select an option to reverse the original bill line.

    4 votes

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