Client portal invites or messages from portal need to have some sort of client info detailing who it's for, ie client # and initials.
Parents with multiple children in therapy have no idea which client portal invites or messages (Procentive generated emails) are for which person. Emails need to include something, like initials of clients, so parents know which family member it's for. I had to help a mom fix usernames and client portal access for all 4 of her kids bc of Procentive emails being generic.
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Crystal Piper
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