Bella B.
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4 votesBella B.
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3 votesBella B.
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1 vote0 comments · Procentive Feature Suggestions » Communication (Faxing, Messaging, Ticketing) · Admin →Bella B.
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2 votes0 comments · Procentive Feature Suggestions » Communication (Faxing, Messaging, Ticketing) · Admin →Bella B.
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5 votes0 comments · Procentive Feature Suggestions » Communication (Faxing, Messaging, Ticketing) · Admin →Bella B.
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7 votes0 comments · Procentive Feature Suggestions » Communication (Faxing, Messaging, Ticketing) · Admin →Bella B.
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3 votes0 comments · Procentive Feature Suggestions » Communication (Faxing, Messaging, Ticketing) · Admin →Bella B.
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6 votes0 comments · Procentive Feature Suggestions » Communication (Faxing, Messaging, Ticketing) · Admin →Bella B.
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4 votes0 comments · Procentive Feature Suggestions » Communication (Faxing, Messaging, Ticketing) · Admin →Bella B.
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8 votes0 comments · Procentive Feature Suggestions » Communication (Faxing, Messaging, Ticketing) · Admin →Bella B.
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8 votesBella B.
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6 votes
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15 votes
An error occurred while saving the comment Bella B.
commented
That might be considered a HIPAA violation, however I have had success with families using the same address for multiple accounts, however I had to stay on the phone with them and send the Portal Activation links one by one to make sure the username/passwords were for the correct client, and then made sure the usernames were saved by the family. Procentive officially doesn't recommend the same email address, however in cases where people have more than one provider with Procentive, or when clients have multiple family members as clients and don't mention that during intake, it happens.
It's especially difficult in situations where there are clients who have more than one provider who uses Procentive; I had a client call me who was frustrated to tears because, "When I click the link for paperwork, my daughter's file comes up! She isn't even a client here!" I instructed her to go to the portal homepage and log out, and then sent her a new activation link and that worked.
I'm surprised that the Portal doesn't log out after a certain amount of time; on shared computers that could be a privacy concern . Some people are still logged in from clinics they haven't been to in over a year.
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15 votesBella B.
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25 votes
An error occurred while saving the comment Bella B.
commented
We have so many clients who don't have access to a computer. There are other programs (such as IntakeQ) that are a million times more user-friendly and allow documents to be completed and signed on a phone. We have had clients decline services due to not being so frustrated about the Portal not working on their phone.
Bella B.
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6 votesBella B.
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4 votesBella B.
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3 votesBella B.
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34 votesBella B.
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4 votesBella B.
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I think the release forms can be programmed to have multiple entities added. I think our ROI has items #1-14 so you can fax a ROI by entity number, so the client can sign once for up to 14 agencies/providers/clinics